1. Overview

This Refund Policy explains when Searj customers may request a refund for paid subscription fees. This policy applies to paid plans and subscriptions on the Searj platform and should be read together with our Terms of Service.

2. Refund Eligibility

You may request a full refund within 14 days of the purchase date of a paid subscription.

The refund request must be submitted by the account owner or an authorized representative of the business that owns the account.
The request should include the account email, approximate purchase date, and the plan name or invoice reference if available.
Payments and refunds are processed through our payment provider, Paddle.

3. Non-Refundable Cases

After the 14-day window has passed, subscription fees are non-refundable unless applicable law requires otherwise.
Refunds do not cover custom services, implementation work, or setup work agreed separately outside the standard subscription.
Refund requests may be denied in cases of abuse, fraud, or violations of our Terms of Service.

4. How to Request a Refund

To request a refund, please email our support team at:

hellosearj.com

Including the reason for the request helps us improve the product, but it is not required for us to review an eligible refund request.

5. Processing Timeline

Once a refund request is approved, we will initiate it with our payment provider as soon as possible. It may then take additional business days for the refunded amount to appear on your card or account, depending on your bank or payment method.

6. Related Policies

For more details, please also review our Terms of Service and Privacy Policy.