Analytics Overview
The Searj analytics dashboard provides a comprehensive view of your bot performance and conversations. Use this data to improve your bots and customer experience.
Dashboard Stats
When you open the main dashboard, you'll see a comprehensive summary of your account with the following statistics:
- Total Bots — The total number of bots you've created in your account
- Active Bots — The number of bots that are currently enabled and receiving conversations
- Total Conversations — The total number of chat sessions across all your bots
- Total Messages — The total number of messages sent by users to your bots
- Total Documents — The number of documents and files uploaded to train your bots
Bot Analytics
Each bot has its own dedicated analytics page showing detailed performance data. To access it, click on the bot from the dashboard and select the "Analytics" tab.
- Conversations Over Time — A chart showing the number of new conversations daily or weekly
- Message Count — The total messages received by this specific bot
- Response Time Metrics — Average bot response time to messages (available on Starter plan and above)
- Unanswered Questions — Questions the bot couldn't answer from training data (available on Starter plan and above)
Time Periods
You can filter analytics data by time period to compare performance across different intervals:
- Last 7 Days — For monitoring weekly performance
- Last 30 Days — For analyzing monthly performance
- All Time — To see all data since the bot was created
Understanding Metrics
To better understand your analytics, here's an explanation of each metric:
| Metric | Description |
|---|---|
| Conversations | Unique chat sessions — each new visitor starts a separate conversation |
| Messages | Individual messages sent by users within conversations |
| Unanswered | Questions where the bot couldn't find a suitable answer from the available training data |
Using Analytics to Improve
Analytics aren't just for viewing numbers — they're a powerful tool for continuously improving your bot's performance. Here are some tips:
💡 Tips for Improvement:
- Review unanswered questions weekly to discover gaps in your training content
- Add new content to cover topics that customers ask about frequently
- Monitor conversation trends to identify peak times and most common topics
- Compare weekly performance to measure the impact of improvements you've made
ℹ️ Note: Advanced metrics such as response time and unanswered questions are only available on the Starter plan or higher. Upgrade your plan to get deeper insights into your bot's performance.